Return Policy

ALCO Pharmacy has established the following return policy to ensure the proper authorization, handling, and processing of medication and supply returns. All facilities and agencies must adhere to the requirements outlined below to be eligible for account credit.

1. Return Eligibility

ALCO Pharmacy will only accept unopened and unused medications or supplies with prior approval from an ALCO Pharmacy Account Manager.

2. Return Notification

Facilities must notify ALCO Pharmacy of any return request two (2) business days following receipt of the medication or supply.

3. Return Authorization & Timeframe

All returns must be approved by an Account Manager before pickup. Approved returns must be received by ALCO Pharmacy two (2) business days following notification.

4. Return Packaging & Pickup Requirements

All approved returns must meet the following requirements:

  • Be unopened and unused
  • Be given to the delivery driver once they present the Yellow Pickup Sheet
  • Returned items must be placed in a clear bag accompanied by the Yellow Pickup Sheet.

Only items returned in a clear bag with the Yellow Pickup Sheet will be eligible for credit to the customer's account.

5. Non-Creditable Returns

ALCO Pharmacy will not issue credit for:

  • Items returned with bulk returns.
  • Special-order medications or supplies.
  • Returns that do not meet the authorization, timeframe, or packaging requirements outlined above.

6. Return Inquiries

Facilities should contact their designated ALCO Pharmacy Account Manager for return authorization, pickup coordination, or questions regarding return eligibility.